Therefore, our service is embedded in a professional service level: The 24×7 BLU DELTA cloud is installed in a failsafe ISO27001-certified data centre where it is monitored automatically. Performance and / or load bottlenecks are detected automatically and the system is automatically scaled accordingly.
A support team constantly processes incoming tickets (email and hotline) for operational problems that arise. Tickets are processed via incident and problem management and customers are informed about the status.
In addition, there is also a cloud fallback option for applications in the high-availability sector for the on-premise variant.